Has COVID-19 rewired the consumer brain? The global pandemic surely caught us off guard in the beginning of this year and left a profound effect on our lives. After reshaping the “new normal”, redefining work culture, reorganizing priorities in the world, and transforming the economy, globally, it’s safe to say that COVID-19 has changed how people behave across all aspects of life. As economies start to reopen gradually, let’s look at some significant changes in consumer behavior – through the GRC lens. ______________________________________________________________________________ There is no denying that the world around us has changed, fundamentally. People are now living, working, socializing, buying, and even thinking differently. The period of contagion, self-isolation, and economic uncertainty brought in by the global pandemic put the resilience of supply chains to a real test and reshaped the consumer goods industry in real time, but has it managed to restructure the consumer brain? A recent article by McKinsey shed light on new behaviors emerging across 8 areas of life – work, learning, communication and information, travel and mobility, life at home, play and entertainment, health and well-being, and shopping and consumption – “What consumers value is truly shifting, and so is their channel choice. Consumer […]
Externalizing our data? You must be joking … When I was a young project manager in a small but famous finance house, about 25 years ago, I once dared to pretend that risk management operations and applications would be standardized in the future – and therefore, possibly, also externalized. Everyone in the room appreciated my joke – or what they considered to be a joke. A couple of years later, being responsible for the Regulatory Reporting IT as well as some key Risk Management systems of a large European bank, one of my tasks was to facilitate the first ever move of the bank’s infrastructure to outsourcing partners including large infrastructure management companies. And this, remarkably, was at the beginning of the 2000s. I remember when I met a very famous gentleman and founder of one of the largest risk management companies at that time at a conference in Vienna. I got strong support from him while I was being bashed by conference participants for saying that in the future, risk calculations and data storage would certainly be externalized. Now, almost 20 years later, the world has obviously discovered the multiple and indisputable benefits of cloud, regulatory reporting hubs and […]
Gen Z and Millennials, the real champions of survival? Is COVID-19 the watershed moment in the lives of Gen Z? Despite the significant challenges and unfavorable conditions, we’re facing today, how are the millennials and Gen-Z – soon to become the first line of defense for most organizations – approaching the “new normal”? How have they emerged stronger and more resilient? Let’s find out through the GRC Lens. While we can see that certain age groups are less vulnerable to the health effects of COVID-19, it appears that no one escapes from the financial and socio-economic challenges it brings. And if, perhaps, the resilience of each generation is tested and shaped by geopolitical events that occur during their formative years, for Gen Z and millennials, COVID-19 has been, undoubtedly, the toughest economic and health crisis they have faced up until now. This rapid change of events has thrown unparalleled challenges within their careers, financial stability, and mental health. “Almost 30% of Gen Zers and nearly a quarter of younger millennials say they had either lost their jobs or have been placed on temporary unpaid leave in April and May. Only a third of millennials and 38% of Gen Zers taking […]
With all of us now stuck at home due to COVID-19, parts of our days have certainly changed. Boundaries between work life and personal life have blurred, creating high expectations in the long workdays, and causing the daily an emotional distress that employees (and individuals) are experiencing become what sometimes is called ‘productivity’! For businesses, the challenge is to ensure continuity, deliver results (outcomes) for transforming markets, different demands, and focus on developing new customers and retaining existing ones. Drawing on the experience of my own remote working, the intent is to show how asynchronous communication can help organizations drive productivity, measures that human resource functions can implement to start building (or re-building) a more asynchronous workplace, minimize talent loss and operational risks, and achieve better business outcomes. Let us first take a look at why there is a question about largely synchronous (or real-time) ways of communication. COVID-19 has created massive changes to the way we work, collaborate and engage. Rise of remote working worldwide has made communication more challenging. While on the positive side, we see more adoption and acceleration of newer technologies by a broader audience, electronic means of communication can lead to complications and loss of productivity. […]
As health risks due to COVID-19 dominate the headlines, many parts of the world are also experiencing an explosion of natural disasters, from hurricanes to heat waves and deadly wildfires in my home state of California. Instead of stay-in-place orders, these are forcing evacuations, and reminding us that there will always be risk. As a provider of integrated risk management and business continuity solutions, this is the time for MetricStream to step up. Since the pandemic was first declared, more than 150 days ago, I’ve reached out to at least 100 customers to see how they are responding and have come away inspired. Part of what I’ve learned is that most are on a multi-step journey: 1. The Immediate: The first 1-3 months were about doing whatever it took to get set up in a reasonably stable situation. For some, it was a mad scramble to get there. 2. The Intermediate: Most companies now find themselves in this second phase and looking at their governance, risk and compliance (GRC) priorities in this changing world. 3. The New Normal: This is about “How do I optimize?” Organizations are re-building real-time risk processes to respond effectively in a constantly evolving risk universe. […]
As someone who typically works from home when not traveling, the impact of COVID-19 office closures has had limited impact on me to this point. For those who are accustomed to working in an office environment, the impact has often been profound. Meeting challenges require adjustment, both personal as well as family adjustments. Personal Adjustments When I started working from home again several years ago, I found there were quite a few adjustments that I had to make, as well as adjustments on the part of my family. The fundamental adjustment, for my part, was maintaining a routine similar to what I had in the office. For example, adhering to consistent and ‘normal’ work hours. That is to say, normal in the context of the amount of time and specific hours I would typically work in an office environment – definitely not your typical 9-5 office workday. Managing activities within those typical work hours is also a key aspect of adjustment. Deviating from a pattern that is consistent with your ‘normal’ very quickly begins to negatively impact your productivity. Your ability to concentrate for extended periods of time is also compromised by this, as well as being exacerbated by the […]
While businesses around the globe struggle to survive, business resiliency will be tested by a corporation’s agility to align with changing demand, supply chains, work force, policies and regulations, to name a few – the biggest disruption of the 21st century. The overarching metric in this world of “unknown unknowns” is a corporation’s ability to dynamically measure all aspects of risk – enterprise, operational and reputational risk when dealing with a global workforce and supply chain. Over the last few decades, businesses have become more dependent on low cost offshore development centers which have given rise to the huge growth of offshore system integrators. Corporations have raced to set up shop in developing countries like Brazil, Russia, India, China and South Africa. Today, given the new WFH (Work from Home) paradigm in developing countries, organizations are struggling with addressing new infrastructure demands, security impacts, changes to policies – both internal and external – and new and evolving government regulations, all creating huge stresses to an organization’s ability to be compliant while addressing business continuity. Many organizations are revisiting their business models and evaluating their option to: Re-shore – Bringing back critical and major business processes inhouse Offshore – Identifying processes […]
“Survival of the fittest” is an expression we have heard for a long time. It is an expression that underlines nature’s law of survival instinct, ingrained in every life form. A deer runs faster than a tiger and can easily outrun the predator, but it all boils down to the planning, agility and timing of the tiger, while the deer’s survival depends on its awareness, agility and focus. Brute force and strength can only help to an extent. Constantly looking behind while being chased by the tiger reduces the deer’s speed and the lack of focus results in the fastest among the two succeeding. We can learn a great deal about planning, execution, continuity and resilience from nature and everyday things around us. In my personal experience and opinion, it’s about the importance of having the right combination of: (ARIA) Awareness Readiness Innovation and Adaptability that can all help us to become truly resilient in the face of uncertainty; mere brute-force is not enough to pull through. Power vs flexibility (or both) It’s not how strong an organization is or the position of power and dominance that a firm holds in the market, it’s about how flexible you are to adapt to change […]
With all of us now stuck at home due to COVID-19, parts of our days have certainly changed. The long periods of isolation, the separation, the losses, financial instability, the daily stress and the emotional distress some of us are experiencing is pushing down what I call our human resources. But organizations can come out of this stronger than before. For business, the challenge is to ensure it recovers and is better adapted to transformed markets, different demands, and new HR and operational risks. While the future looks very uncertain, given the continuing changes in the world, some key elements are very clear – it is highly unlikely that we will return to a physical workplace that existed pre-COVID-19. A recent MetricStream organizational survey showed as few as a quarter of our employees are willing to resume working in a physical office post-COVID-19. This can lead to complications for business continuity, and it means that organizations will need to provide a remote-first employee experience for the foreseeable and resilient future. One of the most important risks for chief human resource officers to manage this new reality is how to provide a psychologically healthy and effective work environment for human resources. […]
Nobody has good things to say about a pandemic, and rightly so. The suffering it has caused, and is still causing, is enormous and the hardship that people, businesses and nations are going through cannot be understated. Every challenge though, brings opportunities that otherwise wouldn’t be met, and the COVID-19 pandemic is no different in this respect. Organizations are getting used to having their workforce operate remotely. With general availability of vaccines still months away, more and more organizations are announcing extended work-from-home situations. Some organizations have announced a partial return to the workplace, with staff on shifts to ensure that adequate precautions are taken, while keeping the business running. Such work environments have required teams to take on full accountability of their deliverables, even more than in normal situations. In such situations, how does one determine if the business is on track? What are the risks that the business faces in the current situation? How do I, as a manager, determine if all is well for my team? What are acceptable thresholds for key metrics such as number of customers being serviced in a day? All these, and more, are questions that cannot be answered without putting in a […]
Everybody is now talking about the pandemic. Several of the impacts of the pandemic are obvious – we are at home, our activities are restricted, people are dying and hospitals are overwhelmed. There are some hidden impacts of the pandemic on businesses. For example, the corridor conversations we had or the gossip we exchanged in the pantry are now missing. Meeting colleagues in person, which used to be something we did every day, is now months away. While these may seem trivial, the psychological impact of these should not be underestimated. For several people, the only personal contact they have is with whomever they share their houses. Their contact with people outside is purely transactional or task related. Social distancing, for many, has become physical or social isolation. It is easy to develop a sense of disconnect, with the organization, in such an environment. It is also quite possible that the absence of normal human connects leads to undesirable complications, such as depressive behavior. People living alone or in nuclear families are especially prey to such complications. The Indian Psychiatric Society reported a 20 percent increase of mental health concerns, such as depression and anxiety disorder, due to the pandemic […]
I have been always fascinated by the social behavior of ants and bees. Their capacity to adapt and create sustainable colonies in the most disparate environments has demonstrated a major differentiator among other species where the social collaboration has not been developed. During these past weeks of lockdown, I have been rediscovering some books dedicated to the social insects and their organizations with clearly defined roles and rules for each individual. The parallel with our human organizations and societies is far too complex and different, but the social insects’ responses to crisis situations has some aspects that, I think, deserve attention. The current COVID-19 pandemic emergency raises a number of unexpected risks and unprepared reaction strategies that we have to consider and re-evaluate for future crisis situations. Some positive learnings can be shared by the social insects, and especially by the colonies’ behavior of ants, bees and termites. They have been demonstrated and are recognized as the more resilient social organisms, able to adapt to extremely hard environments and to react to disruptive crisis situations. The defenses of a colony against a wide range of predators, parasites and pathogens have been the subject of innumerable researches, but it is only […]
How to do Risk Management and Crisis Communication In times of crisis, such as the pandemic, business communications can sometimes become unmanageable, controversial or chaotic. A tiny spark can set a forest aflame, and even a small negative comment on social media about an organization can harm its good reputation and business. If not prevented or if left unchecked, the message can go viral throughout the online community, then get noticed by the mainline news media and become part of the consciousness of the public. Many companies, especially during this stressful time, are facing such risks – and many are likely to. Why is there an increase in social media complaints during this pandemic era? How can executives prevent a crisis? And how to best deal with these situations?? This article provides various viewpoints. Why the Spike in Controversial Social Media Posts? With a lot of companies shifting to work-at-home programs, employees are juggling their kids and home distractions with the work they need to get done. A situation like this is promoting behavior that is anything but customer friendly.Call center employees working from home may not have reliable systems that detract customer engagements.Social media usage has seen a considerable […]
Moving from simple risk management to real resilience is a critical new capability that organizations are striving to attain. Teams seek to quickly mature resilience as we re-open our businesses, countries and economies in the post-COVID-19 world. Organizations that do this well and become ‘anti-fragile’ will thrive – those that do not will find themselves being driven out and battered by new waves of change. In our previous posts on Risk Quantification, the Digital Impact Chain and how COVID-19 Has Changed The We Do Risk – Forever – we focused on how to risk management is changing and becoming more aligned with scoring techniques based on multiple factors from both technology and business stakeholders. This blog post takes Risk Quantification a step further and redefines resilience in terms of becoming anti-fragile. What is Resilience? What is Anti-Fragile? Traditionally, we think of resilience in terms of how quickly something can ‘bounce back’ from an impact. Business continuity teams focus on metrics such as the number of days or hours to return to operations (RTO) or a recovery point (along a process) objective (RPO). RTO and RPO are typically used to measure resilience goals through business impact assessments (BIAs). Disaster recovery teams […]
Has COVID-19 made us more empathetic? Since the global workforce shift to working remotely, how have employees accepted and adopted to these new processes and work environment? Is the ability to return to the office a truly reassuring step toward normalcy? Companies leave no stone unturned while trying to bring back their employees to office, but has the focus shifted? – Let’s see what made it to the headlines in June – through the GRC lens. A new paradigm COVID-19 has brought in huge changes to the way we work, collaborate, and engage with our peers. Evidently, remote work is here to stay, and that makes it more crucial for both businesses and employees is to identify, understand, and embrace the advantages of agile working. But the rise of remote working, worldwide, has made communication more challenging. While on the positive side we see more adoption and acceleration of newer technologies by a broader audience, electronic means of communication is still alexithymic. While this can make people feel that they are a part of a larger, although virtual, human experience, the current circumstances have changed the pace and cadence of peer interactions. New methods of connectivity allow face-to-face interactions; however, […]
In this time of digitalization, with more employees, suppliers and third parties opting for virtual meetings and transactions – IT, security and cyber teams have become hyper-vigilant about the protection of sensitive and regulated information. It’s a challenge. In our previous posts on Risk Quantification, and how COVID-19 Has Changed The We Do Risk– Forever, we focused, in part, on how to take a 360-degree view to prioritize cyber investments based on can operating risk score worked out with the business. The score is based on multiple factors, in the context of business processes, current events and likely future events, network use and user behaviors with characteristics of data. Very timely given our current New Normal. This blog post doubles down on how to do this using the concept of a Digital Impact Chain with the business to quickly converge on what’s important based on business impact and uses that knowledge to prioritize investments. What is the Digital Impact Chain? First of all, it’s simple. It’s easy to use with your business sponsor or process owner. Secondly, it keeps you both focused on what matters. It makes sure you’re aligned with the real impact, in dollar terms, to the business, […]
We live in a world of disruptions which teach us new lessons every time we face one. Due to the challenges caused by disruptions, organizations strive hard to maintain continuous business operations and protect their brand image. The organizations which can anticipate these challenges and creatively respond to them often come out as winners. The current outbreak of COVID-19 has really tested organizations on their business resiliency plans. It has forced many organizations to shift their business strategies. Some of the organizations are staring at reduced top and bottom-line growth due to lower productivity of teams. A lot of other organizations, however, are functioning during the pandemic using work from home models. Even for this kind of scenario, there has to be a change in business strategy which focuses on ensuring that employees remain healthy and productive, and committed business delivery timelines are met while continuing to work from home. One thing which the pandemic has ensured is that uncertainty is going to continue for some time, and that no one is able to predict for how much longer. Some of the factors which this uncertainty has created are: Increased online transactions – Consumers are ordering more than ever via […]
Critical infrastructure systems are the backbone that have kept civilization functioning during the global lockdown. The incapacitation of these systems would have had a debilitating impact on security, national economic security, national public health or safety, or any combination of those matters. With ever-increasing pressures from external and internal threats, organizations responsible for running critical infrastructure need to have a consistent and iterative approach to identifying, assessing and managing cybersecurity risk. This approach is necessary regardless of the infrastructure organization’s size, threat exposure or cybersecurity sophistication today. At the recent virtual GRC Summit 2020, MetricStream spoke to four cybersecurity leaders in critical infrastructure organizations, across verticals such as telecom, energy, healthcare and government services. The global disruption to businesses around the globe has put the spotlight on organizations’ security and business continuity practices. Malicious actors are already exploiting the loopholes as a result of reducing IT staffing and the use of personal devices and insecure public and home networks. Organizations likewise are encountering an uptick in social engineering schemes aimed at instigating workers to open coronavirus-related messages infected with malware. Meanwhile, many businesses are facing data privacy questions regarding the collection and disclosure of personal information as they monitor the […]
Cybersecurity has always been an unsought after investment like insurance – only useful when something bad happens. And It’s always been challenging for security leaders to communicate the value of cybersecurity investments to boards and peers. Everybody in an organization has their own perspective when it comes to cybersecurity, and that’s the reason that security professionals have always found it difficult to convince the management and get the budget approved. But the situation is changing, as boards and management are getting aware of the importance of cybersecurity. Now it’s the security leader’s responsibility to communicate the importance of cyber security effectively. This also becomes highly important in the current scenario where huge risks of cyber breaches are looming and organizations are cutting cost because of slow business, to survive this pandemic. In this blog, we talk about the best practices to effectively communicate cyber security to the board and management. Be in Your Audience’s Shoes: Speak the language of the board and quantify cyber risks: As per Deloitte’s 2019 Future of Cyber Survey, half the C-level executives responded that their organizations do not use any quantitative risk evaluation tools at all; while the other half still rely largely on the […]
Frankfurt, June 2020 How it started It is probably much too early to try to take lessons out of the COVID-19 pandemic. While you will read this article, many things will have changed compared to the time I am writing these lines. In France, Switzerland and Germany – and probably many other European countries – there was actually not much attention to the outbreak that started in Wuhan, China last December. Until the end of January, we really had business as usual here. Just last January, I flew to 20 different places across Europe without any restriction or specific concern. It was just noticeable in that particular month that the number of travellers wearing face masks at Frankfurt, Heathrow, Charles de Gaulle, Kloten and Cointrin airports was suddenly significantly growing. And then suddenly, in the following weeks, we were badly hit. From my father in the west suburbs of Paris to my highly appreciated President of Europe Marco, based in Milan, to my business partners in Switzerland, Germany and Spain, we all suddenly were caught by containment measures, “confinement” (France), “Versammlungsverbot” (Germany) and other strange local restrictions applied by national authorities. And suddenly all borders inside and outside the EEC […]
Is Diversity Driving Innovation During COVID-19 Crisis? As companies begin to think and draft new strategies and policies for business continuity, resilience, and workplace management in the “new normal”, they are presented with an opportunity to create and foster a new workplace environment that is free of gender prejudice, biases, or discrimination. Leaders are rethinking the new reality in newer perspectives, while understanding and addressing challenges in diversity and inclusion. Let’s see what made it to the headlines in May 2020, through the GRC Lens. With the uncertainty of an economic slowdown, the demand for innovation and resilience is increasing at an unprecedented rate. The COVID-19 crisis has taught businesses more about themselves as they try to chase business goals in the new reality. Business leaders are starting to understand that equality is not only the right thing to do, but also the smart thing to do. Businesses, while on the verge of an “economic reset”, are now beginning to rethink their steps to increase diversity, equality, and inclusion. Business executives around the world are facing the perhaps some of the greatest leadership tests of their careers today. They must navigate through the disruptions, plan for disaster recovery and business […]
As per the Global Risk Report 2020 published by the World Economic Forum, cyber-attacks are in the Top 10 risks category in terms of likelihood as well as impact. With the recent pandemic, this risk has become more severe. As per a report published by Barracuda Networks, the number of coronavirus COVID-19 related email attacks have increased by 667 percent since the end of February this year. Cyber Security Tips for Organizations During COVID-19 It’s important for businesses and employees to know and follow cybersecurity basics/hygiene. Organizations can enforce the checklist issued by INTERPOL below to their employees who are working from home. We have divided our cyber security tips to these three sections: precautions, identification and action. Precautions: Precaution is better than cure. This is true for cyber security as well, especially in current times. Employees should know the Dos and Don’ts while working remotely. Be skeptical of emails coming from unknown senders or familiar people (like your company’s CEO or your doctor) who do not usually communicate directly with you. Don’t click on links or open attachments from those senders.Don’t forward suspicious emails to co-workers.Don’t use the office laptop for personal use like watching movies, social media etc.Don’t […]
Time has run out (San Paolo Apostol letter to Corinthians). We really need to act now if we want to reshape the society and economy of our European countries and prepare a more resilient and sustainable economic environment for our future generations. “This crisis could be an historic opportunity to rethink and develop new business models in the Italian economy”, said Enrico Giovannini, Professor of Economic Statistics and Sustainable Development at the University of Rome and Co-founder and Director of @AsviS Italian Alliance for Sustainable Development. Giovannini was a keynote speaker at MetricStream’s GRC Summit 2020. “Italy has demonstrated an incredible resilience during this crisis. We can learn from this experience and prepare ourselves to bounce forward instead of bouncing back. The European Commission has been extremely forward looking, having proposed a plan for building a more resilient and sustainable Europe, embracing all dimensions: economic, social and environmental.” This unfortunate crisis, if we act quickly, could be the engine to transform our countries and policies. The future is going to be difficult and shocks will be repeated as different countries experience crises at different times, but we can learn from the current situation to prepare companies, public government and infrastructures to face future uncertainty. “This is a […]
The COVID-19 pandemic is challenging organizations across the globe to operate in a new paradigm that is changing almost on a daily basis. Business leaders are having to make decisions to best deliver on customer commitments without compromising on employee well-being. Whether it’s banks, hospitals, manufacturers, or retailers, they are all relooking into their policies and procedures and making changes to them to help deal with the crisis. Some policies that top the list are work from home policies, travel policies, information security policies, health and safety policies, expense policies, etc. How are the compliance and ethics teams dealing with this? How are they rapidly updating the policies? What impact are these updated policies having across the board? Is the change communicated to the applicable employees? Are the policies being followed? Given the current, fluid situation, the need for a robust policy management program is amplified. Listed below are some policy management strategies that compliance and ethics leaders can follow to address these concerns and sail through the current disruption and beyond. Collaboration is key Most organizations follow a siloed approach to policy management in which different teams within the organization work independently and follow different templates and guidelines. While […]
In this “New Normal” of COVID-19, where we rely more than ever on the digital world of virtual meetings and get-togethers, online shopping and delivery alerts, tele-medicine visits and triage – our security and cyber teams are on high alert to protect both regulated and sensitive data. Ordinarily, most security and cyber teams patrol and prod an organization’s infrastructure, analyzing weaknesses and locking down IT assets to close gaps. Remediation comes in many flavors, from restricting access to tightening configurations based on recommended security settings, to partitioning networks to sequester sensitive information. Getting a bee line on what ‘crown jewel IT assets’ need high priority attention is the mantra of these teams. It’s an ongoing challenge with the attack surface becoming more complex with third parties, cloud service providers and layers of software and technology blurring the lines of demarcation between what is ‘inside’ and ‘outside’ the organization. It is widely understood now that the concept of a ‘fixed perimeter’ is dead. With the advent of Work for Home, Distance Learning, and the dramatic increase in the use of digital solutions, the threat landscape is growing exponentially. And with it, risk to process, people and technologies. Risk Quantification is Now […]
Has “work-from-home” opened the door to more cyber-attacks? In the last few months, the COVID-19 pandemic redefined risk management, forced businesses to review their cyber-attack mitigation strategies to understand the gaps in their approach to cybersecurity. Today, the world seems to be gradually re-emerging from the crisis and getting a grip on understanding the aftermath. Globally, businesses are beginning to prepare themselves for their return to work, anticipating the mid- to long-term implications of the crisis and working towards strategically responding to the challenges. While the world gets ready to adapt to the New Normal, let’s find out what made it to the headlines in April, through the GRC lens. Redefining the remote work environment In early March, JP Morgan, experimented by allowing 10% of their employees to work from home. A month later, JPMorgan’s Co-president Daniel Pinto, said that staff could work from home on a rotational basis more permanently, in line with the bank’s future vision of work. Recently, tech-giant Facebook also announced that most of its employees will be allowed to work from home through the end of 2020 and Twitter made WFH permanent for all its employees. After witnessing no significant drop in productivity with the […]
We are in a defining moment. The global coronavirus pandemic has now affected three million people globally, and the world is desperately seeking ways to manage its toll on society. The speed and depth of the pandemic is forcing us to adopt drastic crisis management strategies. Using data-driven technologies, artificial intelligence (AI) and health tech applications are incredibly promising, especially when they are cross-fertilized. But low maturity and insufficient understanding of the ethical and societal impacts of these technologies pose risks to democracy and the right to privacy. We need to better understand the dangers of rushing toward these tech solutions without fully considering the societal and ethical implications. Many are scrambling to find solutions and adequate responses that can save lives and ease suffering, track the spread of the virus, and find a way forward. While it is tempting to rush toward quick tech solutions, we need to think about the long-term threats and implications of the choices we make. We lack the tools to detect, measure, and govern how these tech solutions for COVID-19 are scaling in broader societal and ethical contexts. And, we can’t lose sight of potential threats to democracy and the right to privacy in […]
The sudden outbreak of the ‘black swan’ event COVID-19 is prompting most business leaders to brace up for the toughest phase in their careers. The biggest challenge facing them right now is business continuity. They are revisiting, testing, and reworking their business continuity plans to proactively figure out the best-suited approach for their unique situations. The key here is the speed of response to a situation in these uncertain times. Hence it is imperative to have 360 degrees agility assessment of resources, systems, policies, procedures and capacities in hand to mitigate risks. Your business continuity plan should be able to mitigate the adverse impact on critical assets, have guidance to bounce back after initial disruption quickly, have the ability to launch new processes specific to the particular crisis i.e elements defined which can be quickly assembled and customized to take care of that specific situation. Below is a rundown of various factors to watch out for and skillfully navigate the impact of the crisis that remains for a considerable time, even after it is over. Here are key steps to build the plan Define purpose and objectives clearlyBuild accountability for implementing the planGather input – risk matrix and risk scoresAssess […]
For many of us our world careened off the road suddenly as city after city and state after state implemented some version of “Stay at home” directives affecting over 90% of the U.S. Some industries were already heavily into the work-from-home mode while others were moving in that direction. Whatever your situation, most of us are now ensconced in the guest bedroom, corner of the kitchen, basement, or garage, laboring at our computers, trying to balance home, family, and work life. We decide whether to risk a trip to the supermarket or call up a food delivery service, whether to mask-up for a walk around the neighborhood or climb on that stationary bike for one more ride. What credentials do I have to give you advice? In 1989, the company I worked for sent me to another country once a month to work. They outfitted me with a “portable” computer, encased in a suitcase, that went aboard with checked luggage. When I set it up in the corporate apartment, I plugged the handset from the rotary phone into the apparatus to communicate with the mainframe. Since starting my consulting business in 1995, I’ve spent about half the time in a […]
In these times of see-sawing between global bad news and hints of recovery from the coronavirus pandemic, crisis communications has evolved into a delicate mix of art and science. Companies have multiple stakeholders to keep in mind during any crisis. And while stakeholder concerns may overlap, each stakeholder has different things they must prioritize: investors (Is the business still viable or will it require transformation); employees (Do I still have a job?); customers (Will you still be able to service me?); the media (What’s going on with different businesses?) and the general public (I want to understand what businesses are facing.). Keep Messages Factual, Focused and Aligned While businesses scramble to manage the coronavirus crisis this list of key principles can help communications professionals sharpen their company’s focus: Keep messages simple and factual.Have 1-3 key messages you’d like to communicate – not 10.Make all communications integrated and aligned.Employee safety is always a top priority. Make timely communications of safety guidance and related actions internally that adhere to government regulations and industry best practices. Decide who has final signoff on communications – don’t wait on committee-style decisions. Stakeholders want to hear from you but be thoughtful and precise as “inbox onslaught” […]
COVID-19 has changed the way we do Risk Management forever, with the velocity, agility and interconnectedness of risks – with resilience, financial and economic uncertainty, health and safety and cyber coming to the foreground in new and unanticipated ways. We are seeing leaders adapt their Governance, Risk and Compliance (GRC) programs quickly to address ever-widening repercussions of responding to the crisis, and more recently, anticipating the re-opening of business at the national, regional and local level as the situation on the ground permits. COVID-19: The Immediate, Intermediate, and the New Normal MetricStream’s market-leading GRC apps and platform are being leveraged in organizations across the world, in all industries to manage COVID-19 containment programs – supporting rapid and decisive intervention to flatten the curve, keep front line employees safe while continuing to serve customers, and align with vendors, suppliers and third parties. Business leaders need to make faster decisions based on better data. They want to know – what is the trajectory? They are keenly interested in understanding shifts, and when to expect a change – when an office, critical supplier or region is rising to a peak or re-opening based on increasing containment. Business teams are responsible to see the […]
We have an ongoing coronavirus pandemic. As with other crises, at this time, more than ever, organizations need to evaluate the potential impact of this crisis on their operations and prepare to deal with the pandemic. Crisis preparedness should be the high priority in any organization. In a situation when threats are directly impacting important services and assets, time is the most precious resource. Whether it’s a cyber threat or a pandemic, every second counts. How do you prepare for a crisis so that when it happens, your organization can maintain the normal state of operations? Crisis Management It is very important to have crisis management in place before a crisis happens. Crisis management is set of procedures for an unplanned situation that would prevent your organization from doing critical functions and maintain the normal state of operations. Start with developing a plan for each crisis situation. It should be designed to implement disaster recovery. Prioritize requirements – short, medium, long-term. Assess business needs. Create communication plan which should include a person who is responsible for coordinating the recovery process. Create a crisis team which could include management, IT, QA, business partners. Outline responsibilities and procedure in the plan. Test […]
The coronavirus or COVID-19 presents a significant threat to all kinds of business and more to SMEs. Among the many other problems, the moves of the government to contain the public health risk may have caused a sudden fall in demand for your products or services, staff shortage and supply chain disruption. Your business may be more fragile or cash-strapped due to lowered demand. Nobody knows how long the COVID-19 crisis will last. If the crisis is going to be a prolonged one, either the consumers will consume less or change the way they purchase. Now’s the time to activate a robust action plan to position your business to navigate the COVID–19 crisis and be ready for a rapid recovery when things show positive signs. Your risk management strategies will come in handy to help you sail through the disruption and lift you through the coming hardship. Here are the key steps to success: 1. IDENTIFY, ASSESS AND MANAGE THE RISKS The first step is to identify and understand risks which are very unique to your business. The best way to do it is to use the existing risk management principles to make improvements as per your current needs so […]
The Battle Against COVID-19 As the fear of the COVID-19 pandemic grips the world, there are some rays of hope emerging. The medical fraternity has been working overtime to find a solution to treat the virus. Discover what made it to the headlines in March, through the GRC Lens. The increasing spread of COVID-19 has disrupted lives and businesses worldwide. The underlying fear of a severe economic downturn has added more stress to the already challenging reality of living in this terribly crippling and uncertain pandemic. Safeguarding our lives and livelihoods has become an imperative. Tech organizations across the world are stepping up to do their bit for public health. As reported by the World Economic Forum, P&G promised to produce 45,000 litres of hand sanitizers weekly. The software-giant Google pledged a total of $800 million to support small- and medium-sized businesses, governments, health organizations and health workers fighting COVID-19. Nestlé is providing emergency help – donating food, medical nutrition products, bottled water and EU 9.5 million to countries in the greatest need. Apple also announced that they would be donating 10 million masks to the medical community in the United States, and millions more for the European regions hit […]
You are the CRO. Responsible for measuring risk impacts caused by the COVID-19 pandemic. How you and your teams ‘do risk management’ is transforming – today, tomorrow and every day into the future as you adapt to this crisis. Just like the 2008 financial crisis (read more from our Chairman on that here), COVID-19 is compelling us all to raise risk management to a new level. As organizations deal with the unprecedented COVID-19 global emergency, leaders must plan, act, and adapt to the ever-widening repercussions on a near-real time basis. A few weeks back we published best practice insights for risk, technology, and business leaders in a Plan-Act-Adapt framework. PLAN – Know Your Hot Spots to prioritize action plans and execution effortsACT – Keep a tight handle the right actions to take through dynamic risk intelligenceADAPT – As the crisis unfolds, know how and when to shift resources and adjust business processes Read more on Best Practice Insights here… But for now – let’s focus on how your risk team’s mission role has changed in three critical ways – velocity, agility, and interconnectedness – and how we can use technology to support this transformation in our rapidly evolving digital world. Your #1 Mission: Get critical information on your […]
Heading into 2020, no one could have predicted how a then-mysterious new coronavirus would cripple global business, as it is now. The last time a global crisis struck with such force, it was a man-made event – when the subprime mortgage crisis in 2008 caused the worst recession in U.S. history since the Great Depression. As a coincidence, that same year in September – just one month before Lehman Brothers filed for bankruptcy – MetricStream launched its governance, risk and compliance (GRC) solutions. GRC was just being established then in response to banks’ needs for GRC systems to deal with the uncertain times, unchartered territories and the Unknown Unknowns. Banks were facing a huge number of new regulations such as Dodd-Frank and needed insight into their financial systems. How do you deal with issues across the globe, put into place compliance controls, apply them effectively and measure risk management – those were the needs of the hour. GRC software was created in response to the needs of large financial institutions, and then expanded to verticals across the globe. Years earlier, the 9/11 terrorist attacks in New York had inspired me to launch MetricStream, as for the first time, I recognized […]
Building a Future of Trustworthy AI The European Commission recently unveiled its long-awaited proposal to regulate artificial intelligence (AI). But will the new proposal stifle innovation? Find out more through the GRC Lens – February 2020 edition. _____________________________________________ On the 19th of February, the European Commission (EC) President, Ursula von der Leyen, Executive Vice-President, Margrethe Vestager and EU Commissioner for Internal Market, Thierry Breton, held a press conference at the European Commission headquarters in Brussels, unveiling their ideas and actions to regulate AI. Keen on building “a digital Europe that reflects the best of Europe,” the EC released a white paper on AI that defines an extensive framework under which AI can be developed and deployed across the EU. The paper includes considerations to govern high-risk use of AI like facial recognition used in public spaces, with an overall ambition to “shape Europe’s digital future”. The proposal still has a long way to go. For now, the EC plans to gather opinions and reactions from companies, countries, and other interested parties before they begin to draft the laws. And although the AI white paper is open for suggestions until May 19, lobbying has already begun. Worried AI Vendors: Will […]
Over the past decade, fraud has evolved to become more sophisticated and systemized. Thankfully, innovations in technology now enable businesses to better combat fraud. But there’s a catch. Modern technologies also present new opportunities to cyber criminals, making fraud harder to detect and easier to commit. This raises the question – is digitalization making fraud easy? Find out ‘Through the GRC lens’ – January 2020. _____________________________________________________________________________________ Frauds are on the rise Frauds are increasing every year at an alarming rate. The Federal Trade Commission received more than 3.2 million reports of fraud in 2019. The 2020 Global Identity and Fraud Report reported significant indications that business concerns around rising fraud persist, with nearly three in five businesses concurring that fraud has increased exponentially in the past 12 months. Along with this increase is sophistication, scammers are also beginning to get extremely creative with their attacks. We recently witnessed the first case of CEO voice fraud using AI. An energy company in Germany, was cheated into allowing unauthorized transactions by mimicking the voice of its real CEO, reproduced using an AI software based on ML, to mislead the head of a UK subsidiary to transfer $220,000. The company managed to […]
The Changing Winds of Compliance As compliance teams strive to manage new regulations and technological advancements, here are some of the trends and headlines that made compliance news in November and December. In the face of changing business models, as well as new risks and dynamic global ecosystems, compliance as a discipline is rapidly evolving. Stakeholders rely on compliance teams to not only protect their organizations against regulatory penalties and legal liabilities, but to also strengthen reputation and credibility with customers. As compliance officers seek to demonstrate and enhance the value delivered to their organizations, the following are some key considerations. New Regulations While 2020 began with a focus on data privacy, here are some updates on other areas of compliance that made the headlines: Data Privacy: This month, the CCPA came into effect giving customers more control over their data. However, in a study by Ethyca, only 12% of 85 respondents believed they had achieved an adequate state of compliance readiness for the emerging regulated privacy landscape.An article in Forbes suggested that “Rather than looking at CCPA compliance as a chore, look at it as an opportunity to innovate your business practices and seek ways to regain a first-party […]
Do the risks of AI outweigh the benefits? Advancements in technology, especially in artificial intelligence (AI), are transforming GRC, leading to analytics-driven business tools with an emphasis on tackling future risk scenarios. But we still don’t have enough control over AI to give it up. Here are the technological developments in October – through the GRC lens. The mainstreaming of artificial intelligence is radically transforming how organizations approach digital transformation. AI is set to dominate enterprise agendas by augmenting decisions. Yet, practical concerns persist. According to an article in Forbes, “…while people will increasingly become used to working alongside AIs, designing and deploying our own AI-based systems will remain an expensive proposition for most businesses.” Interestingly, recent global research by Oracle, highlighted how AI is changing the relationship between people and technology at work, stating that, “64% of people trust a robot more than their manager.” The need for AI is also accelerating inside the GRC ecosystem. According to research by Capgemini, 69% of organizations believe they will not be able to respond to security threats without AI. The Big Question While we have compelling arguments to prove that AI is a boon for the digital age – is it […]
Rethinking Cybersecurity in a Disruptive Age With an increasing number of attacks in the market, despite more sophisticated cybersecurity solutions, many cybersecurity reports and surveys highlight why organizations need to rethink their cyber strategy and what’s in store for the future. – Here is what the media headlined through the GRC lens in September. As attackers get more relentless with the volume and speed of their attacks, cybersecurity defense must safeguard all possible points of the attack surface. A recent survey of internal auditors published in City AM, found – cybersecurity, regulatory change, and digitalization to be the top three risks faced by businesses across Europe. The shortage of cybersecurity talent exacerbates the cybersecurity problem in a complicated enterprise environment. Increasing cybersecurity resources According to CISO Magazine, cybersecurity has emerged as a primary investment priority for financial firms in the United Kingdom. Reports from a survey conducted by Lloyds Bank states that cybercrimes have jumped to the fourth position from the eighth place since 2018. Banks in UK are increasing their budget allocation to enhance cybersecurity capabilities at their organization, Computer Business Review reported. In another survey conducted by Infosys, targeting 867 senior executives representing 847 firms from 12 industries, […]
How safe is safe? With more than 3800 incidents reported so far, 2019 is proving to be the record year for data breaches. Despite best efforts, best practices and increasing awareness, these incidents continue to occur at an alarming rate.. 2019: A record year for data breaches According to the 2019 Midyear QuickView Data Breach Report, by RiskBased Security, “The first six months of 2019 have seen more than 3,800 publicly disclosed breaches exposing an incredible 4.1 billion compromised records.” Healthcare services was the single highest affected industry with almost 32 million patient records compromised in the first half of 2019. The report stated that, “the majority of breaches reported this year had a moderate to low severity score.” Data breach frequency and severity are increasing at an alarming rate, but while the big ones make it to the headlines, the smaller ones lose most of the money. The Capital One Breach In one of the worst data breaches in history, a hacker gained access to more than 100 million credit cards accounts and applications. The breach that happened in phases across March and April this year, only came to light this month, when someone warned a Capital One security […]
An entire nation gets hacked, Marriott and British Airways come under the radar and suffer huge GDPR fines, and Microsoft claims to have warned over 10,000 users of hacks, in the past year. As data governance becomes imperative, data ethics is increasingly becoming a valuable business driver. – Here are trending media stories in July 2019. 5 million taxpayers in Bulgaria get hacked A hacker broke into Bulgaria’s largest Tax database and accessed records of 5 million tax-payers in the country. According to Business Insider, “This hack is the country’s biggest-ever data breach and the government is fining the NRA 20 million Euros.” The hacker looted customers of their personal and financial data that included retirement pension information, addresses, incomes, photographs, names and more. The hack happened in June this year but remained undetected until a message from a Russian email address was sent to Bulgarian news outlets claiming responsibility for the attack in July. BIA, Bulgarian Industrial Association, had warned about possible flaws in the tax agency’s data protection system a year ago. Stanislav Popdonchev, Deputy Head, BIA now demands that detailed information about the leak should be sent to every person and company affected. British Airways and Marriott […]
Now in its seventh year, the GRC Summit hosted by MetricStream is one of the biggest and most anticipated events for GRC practitioners around the world. This year, the summit was held on June 2-5 in Baltimore, Maryland, bringing together over 450 GRC and business leaders to talk about the latest trends and opportunities in GRC. It was an incredible four days of learning, discovery, and collaboration—topped off by an exclusive cruise, as well as a glittering awards ceremony. Here are some of the top highlights from the summit: Integrity Front and Center In keeping with the theme of the summit—”Perform with Integrity™”—many of the speakers pointed out that financial performance is no longer the sole indicator of success. Trust is what really drives business today, and integrity is what drives trust. MetricStream CEO, Mikael Hagstroem talked about building integrity by fostering a sense of compassion in the way we approach customers, the way we treat employees, and the way we shape the future of technology. “Successful performance—be it an individual level, an organizational level, or a global level—begins with a spark of passion that, when guided by integrity and compassion, helps us improve the human condition, and enable a […]
A few weeks ago, MetricStream was awarded “GRC Product of the Year” at the 2019 Risk Technology Awards hosted by Risk.net. It was a strong validation of MetricStream’s mission to help organizations “Perform with Integrity™”. Through our GRC platform and solutions, customers are able to effectively understand and manage the interconnectedness of their risk environment, while deriving actionable risk insights for business decisions. Why GRC Matters More Today Than Ever Before Over the past year, multiple financial services organizations have faced penalties and fines from regulators for facilitating money laundering, manipulating customer accounts, and mishandling security trading. Meanwhile, serious IT meltdowns and cybersecurity incidents have severely impacted brands and reputations. Added to that, operating markets and business models are continuously being disrupted. To stay ahead of these risks—both “known” and “unknown”—in an increasingly hyperconnected, fast-changing world, organizations need timely risk insights that can help them make swifter and better business decisions. They need to be aware of how a potential incident enhance their risk exposure. These objectives are best achieved with a strong governance, risk, and compliance (GRC) foundation. What Differentiates MetricStream’s GRC Offerings We believe that there are several factors that led to us winning GRC Product of the […]
Google runs into trouble yet again with regulators in the EU, the SEC accuses Volkswagen of carrying out “a massive fraud,” and the FTC launches an inquiry into the privacy practices of large internet service providers — see March 2019 through the GRC lens. Google Is Fined $1.7 Billion in the EU for Antitrust Violations Google ran into fresh trouble with European regulators over its unfair advertising rules and was fined $1.7 billion in March, bringing the total cost of penalties incurred by the search giant in the continent to over $9 billion. The latest enforcement action from the European Union (EU) relates to the unfair terms that the Silicon Valley titan imposed on companies that used its search bar on their websites in Europe, reported The New York Times. According to The Guardian, the terms of the Google contract stopped publishers from placing search ads from the tech giant’s competitors on their results pages, and forced them to reserve the most profitable spaces for Google’s own ads. The contract also required companies to seek a written approval before making changes to how rival ads were displayed. Volkswagen Is Accused of Large-Scale Fraud by the SEC The US Securities and Exchange […]
Silicon Valley giants face greater scrutiny from a new antitrust watchdog, UK companies under fresh pressure to include more women on their boards, and Europe uncovers deeper links in the Danske Bank money-laundering scandal — here’s February 2019 through the GRC lens. The FTC Sets Up a New Antitrust Task Force to Monitor Big Tech Under pressure from the public and politicians to rein in the unchecked power of tech titans, the Federal Trade Commission (FTC) announced in February that it was launching a new task force to investigate potential antitrust violations in the tech sector, signaling tougher regulations for Silicon Valley. “The role of technology in the economy and in our lives grows more important every day…it makes sense for us to closely examine technology markets to ensure consumers benefit from free and fair competition,” said FTC Chairman Joe Simons. According to The Wall Street Journal, the task force will have a broad mission that includes re-examining past mergers and potentially unwinding deals that are found to be anti-competitive. UK Investor Body to Apply a Red Alert to Companies That Lack Women on Their Boards In a move to bolster gender diversity in the boardroom, the Investment Association (IA), […]
We’re at a time when boards are under increasing pressure to stay in step with disruptions from technology and other forces that constantly threaten established business models. Can the millennial perspective help the board better understand the changing environment and create new opportunities for innovation and growth? We take a look. In the Boardroom The leadership consulting firm SpencerStuart says that “next-gen directors” are being appointed to boards around the world to bring in expertise in areas ranging from cybersecurity, AI (artificial intelligence), and machine learning, to digital transformation and social communication. Inevitably, experts in these disciplines are from a different generation than the majority of existing board members. Just as gender diversity in the boardroom encourages different viewpoints, and enables the board to have a broader view of the business, generational diversity can also give organizations an edge over traditional competitors. Starbucks took a bold step in this direction in 2011 when it appointed then 29-year-old Clara Shih, CEO of Hearsay Social, to its board. Other companies with younger board members include Coca Cola which has 37-year-old Caroline Tsay and Walmart with 37-year-old Steuart Walton. Why Root for Millennials? This tech-savvy demographic is filled with expert multi-taskers, able to digest […]
A Chinese tech giant faces criminal charges in the US, a major bank in India fires its CEO, and an embattled Silicon Valley titan beats Wall Street estimates — here’s January through the GRC lens. Huawei Faces Criminal Charges in the US Federal prosecutors unveiled a host of charges against Chinese telecom giant Huawei and its chief financial officer Meng Wanzhou in January. The prosecutors alleged that the company stole trade secrets, obstructed justice, and committed bank fraud in an effort to circumvent the sanctions against Iran. In one indictment, prosecutors accused Huawei and its top financial officer of misleading banks and US investigators about its relationship with a longstanding affiliate in Iran, Skycom. According to reports, Huawei falsely claimed that it had sold off its interest in Skycom when in fact it controlled the company. Huawei’s American subsidiary then destroyed evidence and moved witnesses with knowledge of Skycom from the US back to China. Another indictment by the prosecutors revolves around the theft of trade secrets related to a robotic device called “Tappy,” made by T-Mobile, according to The Wall Street Journal. The Wired reported that if Huawei is convicted of all charges, it faces problems bigger than just fines. […]
Rising global concerns over the concentration of power in the hands of Silicon Valley giants do not seem to have dimmed the tech hub’s ambitions. But with the problems now growing too big to ignore, are regulators gaining momentum? Silicon Valley’s New Offering While Silicon Valley’s leading tech companies may have had many differences in the past, they have always agreed on one thing: tech is a force for good. And making the world more open, connected, and accessible can make it a better and more prosperous place. From driverless cars to smart homes — tech today is everywhere, with the potential to grow even further. But making the world easier for us to navigate digitally or otherwise, and giving us the ability to connect to masses around the world in an instant, comes at a cost. Earlier, we were sold a snazzy gizmo, urged to sign up with the hottest social media channel, or use an app that would make our lives easier. But lately, we’ve become aware of the fact that one of Silicon Valley’s newest offerings isn’t just a device, a popular social media channel, or an app. It is you and I — our data. […]
A litany of disruptions and corporate scandals in 2018 showed that while making profits, organizations will be held responsible for their actions in an increasing shift towards more ethical business practices Last year did not turn out to be great for businesses: there were mounting data privacy concerns around the globe; cyberattacks continued to hobble cities and disrupt business operations in the US; and Brexit uncertainty left UK industries worried. Meanwhile, shocking bank and corporate scandals sparked renewed regulatory interest in Europe, India, and Japan. Amidst these larger issues, several new laws and regulations came into effect, adding to the complexity of an already challenging business landscape. With so much that happened over the past year, here are some of the events and stories that stood out: 1. Marriott’s Colossal Data Breach The hotel chain’s disclosure of a massive data breach in November, which revealed the personal details of hundreds of millions of guests, saw the company’s stock price plummet by 5.6%. The security incident, reportedly perpetrated by state-sponsored Chinese hackers, made its way onto the list of the largest ever data breaches in history, coming second only to Yahoo’s 2013 incident where the personal information of 3 billion users […]
8 Key Takeaways from the GRC Summit 2018 – London The GRC Summit on Nov 12-13, 2018 provided a forum for business and government leaders from around the world to discuss, debate, and learn about the latest trends and best practices in GRC. Based on the theme “Preserve. Protect. Perform,” the summit featured a range of inspiring keynotes, expert talks, customer success stories, and panel discussions on topical issues such as Brexit, cyber resilience, corporate integrity, and culture. Key Takeaways The biggest driver of cyber risk? The emergence of a commodity market in hacking A decade ago, if you wanted to hack into someone’s system, or even conduct a simple denial of service attack, you had to be reasonably skilled. Today, you can simply buy a tool—or better still, a managed service to do it for you at a very limited cost. This rapid rise of a commodity market in hacking has made it easier than ever for criminals, disgruntled employees, nation states, and other malicious actors to attack organizations and nations where it hurts most. For more insights, watch this fascinating keynote by Robert Hannigan, Former Director of the UK’s Government Communications Headquarters (GCHQ). GRC isn’t just about the […]
Marriott’s massive data breach, Nissan chairman Carlos Ghosn’s arrest, and the CEO exit of Walmart’s India acquisition — here’s a round-up of November’s top GRC news headlines. Marriott Discloses One of the Biggest Data Breaches in History November saw yet another data breach. This time, it was the hospitality industry that fell victim to hackers — The Wall Street Journal reported that a data breach at one of Marriott International’s M&A ventures, Starwood properties, may have exposed the personal details of up to 500 million guests. The colossal breach — second only to Yahoo’s 2013 incident that saw the personal information of three billion users stolen — included sensitive details such as passport numbers and payment-card numbers in addition to addresses and travel details, reported the Journal. In an investigative report from the Journal, security experts weighed in on the data breach saying that Marriott could have done more to investigate a 2015 incident to find hackers that lurked in their systems. Unsurprisingly, Marriott will face scrutiny from regulators around the world. A fine in Europe may be likely with the European Union’s tough new data protection law, GDPR. Nissan’s Chairman Carlos Ghosn Is Arrested in Japan for Under-reporting His […]
Google’s failure to disclose a data breach, California’s tough new laws on corporate governance and net neutrality, and Silicon Valley’s #MeToo — here’s a round-up of October’s top GRC news headlines. Google Fails to Disclose a Data Breach At the height of Facebook’s Cambridge Analytica scandal, when the social media giant faced widespread backlash for its misuse of personal data, another Silicon Valley giant found that it had inadvertently exposed the private data of hundreds of thousands of users through its relatively lesser known social network. Fearing that the disclosure of such a breach would immediately invoke comparisons to Facebook’s disastrous liaison with Cambridge Analytica, and prompt scrutiny from regulators, the tech giant instead chose to quietly fix the issue. But things didn’t quite go as planned: a damning report by The Wall Street Journal in October revealed that a software glitch in Google’s social network, Google+, gave developers access to the personal data of nearly half a million users, including full names, email addresses, birth dates, gender, profile photos, places lived, occupation, and relationship status. The report also mentions an internal memo from Google which talked about the possible repercussions that the company would face if the breach was […]
Facebook’s largest ever data breach, Britain’s unending Brexit woes, and Europe’s $200 billion bank scandal — here’s a round up of last month’s top GRC news headlines. Facebook in Trouble Yet Again Facebook announced in September a major data breach affecting 50 million users. The breach was the biggest ever of its kind in the company’s 14-year history and reportedly allowed hackers to use people’s account as their own, permitting them to post and read private messages of users. It was also the first time that the social media giant disclosed a major data breach since the European Union’s (EU’s) strict new data protection law, GDPR, came into effect. The Guardian reported that Facebook could face up to a $1.6 billion fine if it is found guilty of violating GDPR. Facebook said that it had logged out 90 million users from their accounts as a precautionary measure, invalidating the “access tokens” which was used by hackers to bypass the social network’s existing security measures. The hack also raised questions about the security of the company’s single sign-on feature, Facebook Login, which allowed users to access other apps and websites through their Facebook credentials. While Facebook said that it had found […]
Privacy concerns around smart home speakers, the tech industry’s continuing woes, and corporate activism on significant issues — last month’s top headlines in the GRC space point to a growing range of governance and risk challenges The Problem with Smart Home Speakers The latest trend of using smart speakers such as Google Home and Amazon Echo can expose users to hackers who target unsecured devices to listen in on private conversations. The Telegraph reported in August that a doctored Echo speaker can be used to gain access to other Echo devices, offering criminals the opportunity to not only spy on conversations, but also take over the device. Privacy concerns around always-listening digital assistants have persisted. And as more and more devices are connected to the internet—some with little, if any security—the problem is bound to grow. In an interview with TechRepublic, Caleb Barlow, IBM Security Vice President said that there were more connected devices than people on the planet, and that we have to shift our thinking now about how we manage the security of iOT devices. It remains to be seen how the tech giants address these privacy and security concerns as they seek to innovate in their product […]
Today, growing advances in tech and wide-spread social media reach has given us greater conveniences and powerful platforms to voice our opinions. However, these highly engaging devices and services, and the cutting-edge tech that support them, also have their flip side — they are addictive, bring in unknown risks, and in a hyperconnected world, have increasing influence on public opinion. Not surprisingly, a new cultural movement is taking shape to combat tech addiction and ensure that social media platforms and tech are used ethically. What are the implications of this cultural zeitgeist, and can organizations afford to sit on the fence on divisive issues for the sake of popularity and profit? We explore. The Growing Emphasis on Ethics Facebook’s fake-news and data-privacy scandals highlighted the real-world influence that social media platforms wield in state affairs. The scandals sparked a public outcry about the company’s ethics, eventually leading to a Congressional hearing, and more recently, to the single biggest loss in stock market history as the social media giant admitted that the scandals were beginning to hurt its business. While the US was reeling under the revelation that its election results may have been influenced through Facebook, the European Union (EU) […]
As we witness some of the key news headlines in recent years – the Volkswagen emissions scandal, the Wells Fargo account fraud and the Uber crisis – to name some that are top of mind, I wonder what role technology could have played; not just to address the issues, but also to prevent such situations from occurring in the first place. I’ve sometimes been told these are ‘corporate culture’ issues and ‘technology’ cannot do much at all. However, I disagree. The foundation for culture is laid out in the core values and tenets of a company. When a company is small – these messages can be easily communicated by verbal and non-verbal methods – and if issues surface, they can be handled quickly. However, as a company scales and grows, a lot of that shorthand needs to start getting codified into the way the business operates. The natural place for this codification is in its vision, mission, policies, training, controls, compliance, and risk management practices – in other words, the essence of GRC (governance, risk, and compliance) thinking. It is by using these essential components, and by constantly refreshing them, that one creates a sustainable machinery to help preserve the […]
June 2018 offered startling lessons in governance and compliance Silicon Valley has of late faced an important concern – increased scrutiny from regulators over its business practices. This June, some of the Valley’s tech giants, including Uber, Google, and Intel faced questions around their ethics and principles which revealed interesting aspects of Silicon Valley’s corporate culture. Uber’s culture seems to be changing under new CEO, Dara Khosrowshahi. In less than a year, Dara has orchestrated a remarkable turnaround at the company: settling a prolonged and messy lawsuit with Waymo, winning back Uber’s operating license in London, and doubling down on ethics to rein in its combative culture. With leadership lessons aplenty, how successful will he be in his efforts to take Uber down a different road? Only time will tell. For Google, however, the emphasis on ethics and integrity came from a different source. Caving into pressure from employee activism, Google decided not to renew its contract with the Pentagon, and its CEO, Sundar Pichai, outlined the principles governing the company’s development of artificial intelligence on Google’s official blog. While the news of Brian Krzanich’s departure from Intel made little difference to the company’s stock value, the larger implications remained: […]
There’s a new first line of defense in the workplace. Gen Z is entering the workforce in droves, and will soon make up almost a quarter of the global working population. They will be the ones at the frontlines of the enterprise, managing risks every day in their business transactions, decisions, and interactions with customers. In some respects, Gen Z-ers are similar to their predecessors, the Millennials. But they also come with distinctive values, attitudes, and of course, risks that GRC teams would do well to be aware of, if they want to effectively harness the potential of this new demographic in building well-governed, risk-aware enterprises. Gen Z Is Highly Tech-Savvy Gen Z employees are the first truly digital natives. To them, smart phones aren’t just devices, but a way of life. In fact, the majority of Gen Z now communicates more digitally than in person. They expect information to be delivered instantly, visually, and in bite-sized chunks. They’re also big on personalized digital experiences and apps that can predict and provide what they need. Engaging this new demographic in GRC might require a rethink of existing GRC tools and processes. Are spreadsheets the way forward for a mobile-first generation? […]
I was on a call the other week with the Enterprise Risk Manager of a relatively sizable multi-national corporation (over 20,000 employees across a few hundred locations on nearly every continent), and she said something that got me thinking. She said, “For us, right now – Excel is good enough.” I responded by saying that “I understood,” we discussed a few other topics on the call and hung up. It wasn’t until afterwards that I realized how much her view about Excel took me aback. As an enterprise software sales professional, I believe in companies moving to automation. But the reason the statement took me aback was because I realized that this might be a common mindset across many people and firms. How many other people think, “Excel is good enough”? A Senior Manager on my team, Mark Winey, was also on the call. After the meeting we spoke, and he reminded me that one of my first roles was in Operational Risk Reporting and Monitoring (R&M), so I should be able to understand their perspective. I began to reflect on this. Earlier in my career, my team had built out the firm’s first op risk and control R&M function […]
Trending in GRC News Stories: GDPR What do the following events have in common – WhatsApp updating its minimum age of use in Europe, Facebook asking you to review how you are targeted with ads, and Google restructuring its cash-cow ad business? It’s General Data Protection Regulation (GDPR) – the European Union’s (EU’s) landmark data privacy regulation. GDPR gives EU citizens multiple digital data rights, perhaps the most important one being the right to be forgotten. But today, our every search, click, and swipe leaves an online trail through web caches and cookies. There are millions of smartphone apps that gather the personal information of users every day. And tech giants collect massive amounts of data on consumers which they monetize through their ad business. In this digital data-driven age, the task of anonymizing the information of users can not only be challenging for companies, but also costly. GDPR is slated to come into effect on May 25th, leaving Europe-based companies, as well as those in other countries that handle the data of EU citizens, scrambling to get their data protection measures and controls in order. Companies that mishandle data, and fail to comply with GDPR run the risk of […]
Blockchain needs no introduction. It has given rise to many benefits such as “keyless” signature systems and the ability to track thanksgiving turkeys from farm-to-table. But arguably, the most disruptive manifestation of blockchain technology is cryptocurrency. While the idea of having a digital currency that can be created by anyone, freely sourced, and unregulated by a central authority has been around since the 80s, it has failed for one reason or another — some due to regulatory crackdowns, and others due to the unavailability of a truly secure virtual mode of transaction, sans third parties. So, what’s different this time around and what does it mean for the future of the financial world? We’ve seen many technological disruptions succeed only when the time was right. Take Uber for example: A Silicon Valley company that has become synonymous with the service it offers — you no longer take a cab or a taxi, you take an Uber. But cars and drivers were around long before Uber even existed. So, what was the magic ingredient that made a service so seemingly simple and ubiquitous, worth over $72 billion today? It was the advent of the smartphone revolution and the penetration of high-speed internet on mobile devices. This […]
With a major data privacy scandal involving Facebook, a crippling ransomware attack on the City of Atlanta in the US, and a $2 billion fraud at Punjab National Bank in India, we take a look at some of the biggest news stories that have dominated the GRC space in the first few months of 2018. The Data Privacy Conundrum: Facebook and Cambridge Analytica Mark Zuckerberg, Facebook’s CEO, recently testified before Congress on the alleged harvesting of personal data by Cambridge Analytica – a third-party data analytics firm – to influence the 2016 US elections. The scandal, which reports say involved the personal data of more than 70 million Americans, has led to a public outcry, prompted #deletefacebook, and shaved off over $80 billion from the company’s stock value since the incident was uncovered. The social media giant may also be at risk of hefty fines for possibly violating an FTC privacy deal. With public trust in Facebook diminishing, the company has had to postpone the launch of its smart speaker for a “better time.” Atlanta Cybersecurity Incident: Cyber-Attacks Continue to Grow More Potent After WannaCry and NotPetya last year, cyber-attacks have intensified – this time, it was the City of […]
The OpRisk North America conference was disrupted by an operational risk — a late season snow storm that has snarled transportation and complicated travel plans in the mid-Atlantic and Northeast, but most attendees and speakers chose to go forward, and I’m glad they did since conference has given me a big ‘aha’ on emerging risks. Cyber risks and cyber compliance. In almost every session presenters and the audience have cyber risks as the dominant operational risks. While for years, GRC experts have highlighted that with the increasing dependence of business models on digital technologies, cyber risks and cybersecurity strategies would become a critical element of strategic business planning. Well, now those forecasts by experts have proven out, and chief risk officers are incorporating cyber risks into their risk management strategies. Cyber compliance is also emerging as a critical discipline of overall enterprise compliance management. From a regulatory standpoint, with the emergence of digital business models, businesses are also grappling with increased oversight from regulators. Almost all U.S. states have data breach notification laws. The first state to regulate data breach reporting was California which requires notification of consumers for any breach that affects more than 500 customers. Maryland requires notification […]
Are Policies and Training Programs the Answer? February 19 marked a year since Susan Fowler lifted the lid on sexual harassment at Uber, setting in motion a series of events that would reach a tipping point with the Harvey Weinstein exposé, and culminate in the #metoo and #timesup movements. Since then, thousands of women have come forward with their #metoo stories, revealing just how pervasive and ubiquitous the problem of sexual harassment really is. We often tend to think of harassers as lone wolves, acting of their own accord. But the fact that men like Harvey Weinstein were able to allegedly get away with their actions for decades points to a deep culture of complicity – one where sexual harassment is allowed to thrive because people around its epicenter choose to turn a blind eye to it, or fail to address it with the seriousness and urgency it deserves. That brings us to the question — how can we do a better job of preventing sexual harassment in our organizations? How do we create safer work environments where women and men are treated with dignity, and are unafraid to speak up when witnessing or being subject to inappropriate behaviors? For […]
First it was Equifax with over 140 million accounts compromised. Then it was the SEC whose EDGAR public-company filing system was breached. Then came Deloitte who revealed that hackers may have accessed the sensitive details of several blue-chip clients. Apparently, no one is immune to a cyberattack any longer—not even the regulatory watchdog that’s been telling corporate America to get its cybersecurity act together. All three attacks are a stark reminder of how little it takes for cyber barriers to be breached. Look at Equifax, for instance. Here’s a company that, according to an investigative report in Bloomberg, had invested millions in state-of-the-art security measures, implemented anti-intrusion software, and established a dedicated team to patch vulnerabilities quickly. But then they failed to notice and fix a flaw in their backend software, leaving the door open for attackers to trigger one of the most staggering cyber heists in recent memory. Of course, the problems at Equifax run a lot deeper than a simple patch failure. Bloomberg provides a fascinating account of some of the events at Equifax that may have culminated in the data breach, including the departure of key security personnel from the company over the last few years. What […]
The need for artificial intelligence (AI) in IT governance, risk and compliance (GRC) is growing quickly. As companies expand their digital footprints, cybersecurity vulnerabilities worsen due to an increased amount of data being produced from IT security monitoring and performance tools. At its recent Ignite 2017 conference, Microsoft revealed its plans for further incorporating artificial intelligence (AI) into its various offerings. For example, the company is embedding AI in Excel to assist with automatic determination of different types of entries – Excel will be able to go beyond automatically differentiating between text and numbers to being able to identify the type of text utilized. Since the program will be able to better identify types of text – for example, differentiating between objects, corporations and people – it also will be able to discover relationships within and between data sets. A recent report issued by MetricStream found that AI has already taken the step of improving the discovery of data relationships in governance, risk and compliance (GRC). For instance, if a risk assessor creates a link of a risk to a business objective, an auditor identifies a relation of a risk to a control, and an IT security manager identifies a […]
What three mega-trends are shaping business actions and objectives, and how can they impact GRC professionals’ roles? In the 15 years since the term governance, risk and compliance (GRC) was coined, a lot has changed. Once managed as separate initiatives, the three processes are more entwined than ever and are playing a prominent role in helping organisations to achieve performance and growth. The business landscape is consistently evolving and businesses are becoming increasingly savvy in order to overcome new sets of risks and challenges. Of course, with increased risks come opportunities, and organisations are turning to GRC professionals to guide them. Not only are they being called upon to oversee compliance and rein in wild risk-taking, but they are expected to drive the business forward. These professionals are uniquely positioned to help businesses seize more opportunities by empowering them with the risk and regulatory intelligence they need to make better decisions. See also: Come together – a federated approach to GRC and risk management In short, it’s an exciting time to be in the GRC space. Here are three mega trends that GRC professionals need to keep in mind in order to continue driving high performance. Trend #1: Consumers are […]
When governments suffer data leaks, the traditional fallout of breaches are combined with political scandal – the impact is multiplied and scrutiny magnified. Questions are asked around why information was withheld or, if announced soon after discovery, why it took so long to uncover. Just as a business suffers reputation damage after a breach, the Swedish Government faces a real struggle to regain citizens’ confidence. So far two government ministers have been sacked, and the investigation into the handling of sensitive government data on its citizens and national security is expanding. If at all possible, rebuilding trust will involve the removal of some high-profile ministers, and Anders Ygeman, the country’s home affairs minister, and Anna Johansson, the infrastructure minister, were the first to hand in their resignations. This and other recent third party breaches challenge the assumption that data is safer with service providers. Organizations often outsource IT functions as expert companies are seen to have better infrastructure and cybersecurity features. They have economies of scale as well as the economic incentive of ensuring that data remains secure – they lose business if it doesn’t. Yet, what appears to be lost on some organizations is that when you outsource or put […]
In an article titled, What Makes Work Meaningful- Or Meaningless by Catherine Bailey and Adrian Madden (MIT Sloan Management Review, Summer 2016), the authors focus upon what makes our work meaningful, with research conducted across multiple industries and responsibilities. While their findings are presented as relevant to the overall workforce, the compliance implications are significant and worthy of discussion. In sum, meaningful work, which can be “highly motivational, leading to improved performance, commitment and satisfaction” is not easily achieved, and tends to “be intensely personal and individual.” It is not derived entirely from the workplace experience, but is often a part of how employees “see their work and its wider contribution to society in ways that matter to them as individuals.” In other words, it’s related to how an individual views their work as part a greater contribution to society outside the workplace. However, the opposite is not true- in that meaninglessness, which drives a sense of “futility” in the workplace, is almost entirely derived from the organization and the behavior of its leaders. So, what are the features of meaningful work? Common characteristics include: Self-Transcendent: Where employees experience their work as “mattering to others more than just to themselves.” In […]
Year after year, the MetricStream GRC Summit grows bigger and better! This June 4th-7th, we assembled an incredible lineup of speakers at the Gaylord National Resort in the Washington DC area. These experts, along with industry analysts, and MetricStream customers, employees, partners, came together to empower decision-makers across industries with the right risk and regulatory intelligence to help them stay ahead of the competition. On the first day of the event, MetricStream CEO, Shellye Archambeau opened the summit by highlighting that in our increasingly disruptive world, organizations are looking for GRC champions – people that have the knowledge, skills, fortitude, and tools to drive the business forward. This was followed by an enlightening keynote by Gordon Smith, CEO of Chase Consumer & Community Banking, who highlighted and emphasized on keeping things SIMPLE and to look at everything through the customer point of view. The event also featured award-winning journalist and Managing Editor (US) of Financial Times, Gillian Tett who spoke about the need to break down silos by using data more effectively. We also heard from David Laufman, Chief, Counterintelligence and Export Control Section at U.S. […]
Recently, I did an interview with Bloomberg Newsweek on the WannaCry ransomware attack that affected over 200,000 computers around the world. The attack shutdown parts of the U.K. National Health Service leaving thousands of people without access to healthcare services, and resulted in Renault’s assembly lines being shut down in France among other things. Newsweek picked up on my most sensational comment in the interview which was, “People have to die or lose lots of money before government steps in to regulate.” And that’s true – and has been true for over 100 years. In the late 1800s, when railroad accidents were taking lives, the government finally interceded with safety rules. When food poisoning became common with bad meat and processed foods in the early 1900s, the government stepped in. With the Great Depression in the 1930s, government interceded with new rules on financial reporting. Loss of life and money are the primary rationale for new regulatory regimes, and over time those regimes grow and flourish. Whenever a major cyberattack happens, one the most common questions I’m asked by reporters is whether the government will institute new regulations. In the U.S. and in most other democracies, the answer appears to […]
Mitigating Cyberattacks New tools and technologies help companies in their drive to improve performance, cut costs and grow their businesses but as companies adopt cloud services in greater numbers and refine internal processes for development and operations, security considerations must be front and center. As companies rapidly adopt Cloud with a DevOps approach to rapid response to business they must revisit security plans to confirm they are still effective in preventing and handling cyberattacks, making adjustments where needed. In certain industry segments this situation becomes more acute with Internet of Things (IoT) due to the nature of how these are operated and traditionally secured. To succeed at this, companies need to create the right environment for a cybersecurity culture and utilize automation technologies to protect and preserve data, operations and applications. Cyberattacks are increasing in number and sophistication. For many security professionals and heads of business it is no longer a case of if something will happen, but when. In fact, according to Alert Logic and Crowd Research Partners, over half of cybersecurity professionals expect there to be successful cyberattacks on their organization in the next year. Consequently, a third intend to increase security spend on cloud infrastructure and over a quarter […]
RANSOMWARE CYBER-ATTACKS “WanaCrypt0r 2.0” or “WannaCry,” an unprecedented global ransomware cyber-attack recently hit over 200,000 banking institutions, hospitals, government agencies, and other organizations across more than 150 countries. The ransomware encrypted user data, and demanded a payment in bitcoins to unlock the data. The companies that were hit included Telefonica – Spain’s largest telecom provider, more than 16 hospitals in England’s National Health Service (NHS), US package delivery company – FedEx, and many other high profile targets. Across the world, cyber-attacks are on the rise. CSO magazine cited the FBI as saying that $209 million had been collected in ransomware payments in the first quarter of 2016 alone. These attacks illustrate how unprepared most organizations are to counter the growing menace of cyber threats. Many large organizations still use unsupported or older versions of software, encounter significant delays in patching vulnerabilities, and perform fewer automated backups, thereby putting themselves at grave risk. As the scale and impact of cyber-attacks grow, it is imperative for CIOs, CISOs, and other business leaders to diligently address basic areas of cybersecurity to avoid disruptions in their critical business operations. KEEPING CYBER THREATS IN CHECK Detecting covert cyber threats lurking in enterprise networks, and orchestrating […]
Third parties have become an integral part of any business operation. However, the threats and issues arising from third-party engagements require enterprises to gain an in-depth understanding of their entire global third-party ecosystem. Failing to curb third-party risks can lead to severe reputational damage and loss of stakeholder and customer trust, but assessing third parties can be resource intensive. On the other hand, establishing a robust and automated program to continuously monitor and assess third parties enables organizations to detect and alleviate risks stemming from non-compliance, unethical practices, financial risks including supplier bankruptcy or business disruption, exposure to Tier 2 suppliers, legal issues, and access to confidential data. By leveraging leading financial health analytics providers for a deep analysis of the financial viability of third parties, and by adopting robust technology, organizations can simplify the process of third-party risk management and catch early signs of risk exposure. Recently, MetricStream hosted a webinar on the topic, where experts James H. Gellert, Chairman & CEO at RapidRatings, and Swapnil Srivastav, Manager, Marketing at MetricStream, provided some key insights into the best practices that can help organizations effectively identify and mitigate third-party risks. In the course of the webinar, several interesting audience questions […]
In early February this year, the fraud section of the U.S. Department of Justice (DoJ) released a new document with specific guidelines on how they will evaluate corporate compliance programs in organizations going forward. The DoJ clearly specifies in the document that they will look at corporate compliance programs in their entirety and not just at the reporting or investigations part. With a spate of new regulations coming up, organizations are striving to improve their compliance program. Many are moving up the compliance maturity curve and keeping pace with the rapid regulatory developments happening around them. However, multiple reporting requirements, myriad reporting authorities and structures, and stricter regulations continue to challenge compliance teams, putting pressure on them to develop effective and better ways to address an ever more complex regulatory and business environment. In a recent MetricStream webinar titled “Streamlining Compliance Case Management: Challenges and Best Practices,” Eric Morehead, Principal Consultant, Morehead Compliance Consulting, LLC, provided valuable insights into the challenges organizations face when managing and investigating ethics and compliance cases, how to improve the efficiency of case management programs, and how to track the effectiveness of compliance programs by leveraging technology. One of the biggest compliance challenges organizations face […]
The solidity of banks and financial institutions was tested in the financial crisis of 2003 and 2008. The best of banks were shown to have poor governance frameworks, overlooked internal controls and had a lack of adequate monitoring of loss exposures. Although the core reason of the crisis was liquidity risk and credit risk, a strong catalyst to the whole downfall was operational risk management, particularly in the banking system. Many banks paid the price for overruling risk management, designing products without adequate risk reviews, paying insufficient attention to legal risks and making poor disclosures to investors. The crisis highlighted a clear message – Operational risk needs to be made an important part of a bank’s risk management framework. Hence Operational Risk Management (ORM) frameworks are constantly evolving in banks and financial institutions due to changing market conditions, new regulatory requirements, dynamic business environment, and technological advancements. It has become imperative to address the operational risks at an enterprise level, which are closely aligned to the business objectives of the organization. But, before someone decides to invest their time and effort in implementing operational risk frameworks, it will be good to understand the following key aspects How to Identify and […]
I recently read an article in the Winter 2017 MIT Sloan Management Review, Mastering the Market Intelligence Challenge (Chari, Luce & Thukral). In this work, the authors address how “many multinationals simply import their domestic models into emerging markets.” And whilst this work is directed towards those who deal with market intelligence in emerging markets, the conclusions drawn are equally applicable to those who face compliance challenges in such frontier regions. If you review the article and substitute ‘due-diligence’ for ‘market intelligence,’ it reads like a compliance thought piece. So I ask, can both compliance and market leaders share resources and data when it comes to due diligence and market information, as to allow for a more collaborative approach? The authors state that “for developed-market companies, winning consumers in these new high-growth markets requires a radical change in mindset, capabilities, and allocation of resources.” I would add that such ‘radical changes’ are also applicable to compliance leaders and teams who face the challenges of addressing business development in emerging markets, where commercial opportunities and corruption risk are often intertwined. A few of the issues which might de-rail market intelligence or a compliance program in emerging markets might be: Grouping. Very […]
Crowdsourced information from internal and external sources can enrich insight generated by governance, risk and compliance (GRC) teams to help companies mitigate risk and perform better in challenging environments. The public and collaborative nature of unstructured shared data sources (such as social media) can bring issues of interest to light faster than they may show up in formal reporting. This gives companies the benefit of being able to act quicker than they may otherwise be able to do, provided they can harness and interrogate the data to extract usable intelligence. Crowdsourcing is probably most associated with funding, software testing and development. However, the collective pooling of inputs that it represents can equally apply to information and data sharing. It has the potential to add significantly to the view companies have of external risks, internal weaknesses and possible points of non-compliance. When it comes to gathering risk information and stimulating ideas around corporate governance and control, companies can be limited by the finite resources of their GRC teams — but only if they allow themselves to be. In fact, they not only have at their disposal the significantly larger pool of minds inside their entire organization but also an entire community […]
Managing Cybersecurity Risks A number of trends contribute to today’s reality in which businesses can no longer treat cybersecurity as an afterthought. These include a rapid increase in the number of internet connected devices, an increased dependency on third party applications, self-provisioning as a result of bring-your-own-device and public cloud. Add to these, unprecedented levels of smart phone and mobile device adoption and we can see that the cybersecurity ‘attack surface’ has increased massively. According to MetricStream’s, ‘The State of Cyber Security in the Financial Services Industry’ report, around 66 percent of financial services institutions have faced at least one cyber-attack in the last 12 months. The cost of this, which can be catastrophic, can include regulatory penalties, eroded share prices, a loss of customer confidence and reputational damage. It can even result in a complete shutdown of the business.” It is clear therefore, that organizations need to constantly evolve their security strategies and tactics to safeguard data, systems and operations against ever-evolving security risks. In today’s cloud era, an effective strategy should leverage industry-standard cybersecurity frameworks and unified threat management systems. A sole reliance on traditional approaches and tools, such as firewalls and security solutions, may now leave networks […]
Organizations face mounting pressure to improve operational efficiency, and drive business performance and profitability. Volatile economies, evolving regulatory frameworks, and threat agents that penetrate sophisticated detection tools demand more stringent measures. However, many organizations still rely on traditional and manual processes to manage risks, monitor fraudulent transactions, and investigate incidents that have the potential to cause irreparable reputational damage and financial loss. Forward-looking enterprises have started reimagining their processes, ridding their system of guesswork and instinct in favor of more robust analytics tools, monitoring processes, and metrics. Buffeted by diverse and complex challenges, many organizations are turning their attention to predictive analytics [1] to foresee future trends (often by processing petabytes of existing data), as well as to deal with the business issues at hand. Such systematic analysis and interpretation of data helps organizations maximize productivity, reduce wasted efforts, deal with uncertainties (e.g., product failure)[2], and drive profits.[3] These new approaches have the potential to give enterprises a firmer grip on their fast-growing big data. Big data analytics and predictive models have entered a period of significant technological maturity, becoming more powerful in terms of data aggregation and analysis,[4] and more widely available than ever before. Simply put, it’s about proactively managing risk. […]
Third-party intermediates such as distributors, resellers, agents, service providers, or business consultants are contracted to rapidly create a presence in or access to new or emerging markets. They can work as the first foothold in opening a commercial presence, both domestic and internationally. Also, they can provide insights of the local business environment and their relationships as a business partners. While third parties are retained to operate on the organization´s behalf, their business activities are not always as transparent or controllable. It increases the exposure to bribery and corruption risks. Intermediaries include not only those used in the sales channel, but also as part of a business operations and strategy. A third-party due diligence program (KY3P) allows reducing the risk of improper payments and fraud. In addition, regulations such as the FCPA and the UK anti-bribery act, settlement agreements, enforcement actions, ISO standards and best practices, require a third-party due diligence program as part of the corporate ethics and compliance program. The following components are part of an effective program: Risk-Based Approach: the first step in the program is to perform a risk assessment of third parties, usually classified into low, medium and high. These risk tiers define how deep […]
Though the term “Quality” has been an intrinsic part of our business landscape for ages, we still tend to take it for granted – at least until we encounter a disruption in usual business. This is because of a misconception that investing in anything to make quality better is an avoidable cost and we can do away with it. But what we fail to understand is that if there is a failure due to poor quality, the cost incurred is way more in magnitude – putting everything you would have earned over time, at stake. Now, the questions which arise are – Will Cost of Poor Quality (CoPQ) really matter to me or my organization? Which components are key to minimize the CoPQ? Are there any metrics or strategies that can be adopted to keep the CoPQ in control? All these questions and more, make it difficult for organizations to qualify the metrics and measure them. Research claims, for many organizations quality-related costs go as high as 15 to 20 percent of their sales revenue, with some even going up to 40 percent of total operations. Ideally, for a company to thrive, the cost of poor quality should be 10 […]
New risks are emerging every day in the realm of Cybersecurity, and many organizations are moving quickly to address these risks: developing documentation, procedures, and processes. However, this is often without regard for Cybersecurity best practices. To ensure sustainability, organizations must develop cyber policies, plans, and procedures and put effective controls in place. If these controls are already in place, they should be evaluated frequently to ensure that they address these emerging risks. It is essential for every organization to review and update their security procedures and policies in order to prepare for emerging business and IT risks. Having a standard and consistent monitoring and incident response program is becoming more and more critical, as attacks occur more often and more viciously, targeting organizations across sizes and industries. In addition, the organizations need to constantly upgrade their security awareness and training programs to educate the employees and other stakeholders about new technology advances and techniques and tools available to prevent cyber attacks. Digital enterprises today need to tailor standard cyber risk methodologies, based on best practices, such as ISO 27005 to fit their organization. In the event of an attack, to ensure that critical business processes aren’t brought to a […]
Improving Enterprise Cloud In today’s dynamic environment, enterprises are striving to gain a competitive edge, reduce maintenance overhead, manage economies of scale, and minimize capital costs. Over the last few years, there has been an increase in the adoption rate of cloud technology. In order to attain the benefits of flexibility and rapid up and down-scaling as needs dictate, enterprises will continue to transition their IT Operations towards the cloud on a rapid basis. As plans are drawn up for the year ahead, take note of these tips for improving cloud success in the enterprise. Cloud Challenges As businesses move their IT operations to the cloud, there is decreasing visibility and insight into cloud asset security amidst increasing cyber threats and compliance with ever-evolving regulations. There have been several innovations to help customers address these concerns head-on. For example, MetricStream’s IT-GRC Solution integrated with Google Cloud Platform (GCP), provides customers with an end-to-end solution that enables them to scope, plan, and achieve cloud asset security, transparency, governance and compliance. Innovations and partnerships such as this proactively address various cloud-related challenges, and help companies realize greater benefits across their infrastructure, IT strategy and business deliverables. Let’s delve further into some key […]
We live in a time when doctors no longer have to rely on costly and unwieldy medical imaging devices to diagnose illnesses. A simple “visual stethoscope” would help them see deep into the human body more easily than ever, thereby accelerating both diagnosis and therapy. Meanwhile, if you’re a chronically ill patient, you no longer have to make repeated, costly visits to the hospital. Say hello to Molly — an innovative, friendly, virtual nurse who can check up on you, monitor your vitals and provide follow-up care — all through your smart phone. Speaking of smartphones, the future of banking is here. You can now use your mobile device to do just about all your banking on the go — from opening an account to tracking your spending to freezing and unfreezing your credit cards, and more. You can even have your own automated financial adviser provide advice on where and how to invest your savings smartly, at a fraction of the cost charged by traditional banks. Butterfly Network, Sense.ly, Monzo, and Betterment are the companies that are making each of these scenarios a reality, respectively. They’re transforming the way we think about healthcare and financial services. And they’re doing that through a range […]
Until recently, missions to put humans into space were government-owned programs, funded by public coffers and the tax dollars of citizens. However, the recent proposal from Elon Musk for colonizing Mars highlights the role of the private sector and tycoon visionaries in the future of space. Much is made, and rightly so, of John F. Kennedy’s challenge in 1961 to send humans to the moon, and in just eight years, NASA accomplished that goal. It was a government funded and government led effort, though of course private sector contractors provided much of the expertise. Musk’s Mars proposal though is one in which the private sector plays a leadership role. And it’s a much more audacious goal–technologically and culturally. Not only does Musk see humankind reaching Mars, but also he sees us staying there in a colony that grows to a city of as many as a million people. Musk is challenging national space policy, which has opened up to private sector entrepreneurship for near-earth orbit, but effectively has fenced off the moon, Mars and beyond with timid goals for NASA to return humans to the moon by 2025 and for humans to orbit Mars by 2030. The role that tycoons […]
The business complexities of today demand new resources, new investments, new ideas, and new innovative technology solutions that can integrate and automate various programs and processes, as the risk landscape and associated methodologies to manage them have undergone enormous changes. Organizations are increasingly seeking better, more proactive ways to understand and manage key areas such as risk management, compliance issues, audits, security, and business continuity programs. For most, the biggest challenge lies in truly breaking down “GRC silos” – to bring data, people, and departments together into a single source of truth. Doing this can help organizations cultivate a more collaborative, integrated, and risk-intelligent culture, and drive effective decision-making at the corporate level. The effectiveness of governance, risk management, and compliance hinges on data. Being able to gather, analyze, and communicate information with the right stakeholders, in the right format, at the right time is critical. Leading, forward-thinking organizations are responding by creating an infrastructure within the organization and across its extended supplier ecosystem that leverages data in a meaningful way to support governance, risk, and compliance programs and decision-making. The vast and growing volume of unstructured and structured data today provides limitless opportunities to improve risk intelligence, support compliance, […]
No matter the workplace, data security is often a top concern for management professionals. Security breaches can end up threatening the livelihood of employees and entire companies alike, depending on how severe they are. There are solutions available to many common professional data security problems. However, understanding the surrounding statistics is often the first step. To learn more about data security in the workplace, checkout this infographic compiled by the University of Alabama at Birmingham’s Online Master of Science in Management Information Systems program. Employees and General Information Security Over eighty percent of companies say that their biggest security threat is end user carelessness. Seventy five percent of companies also believe that employee negligence is their greatest security threat. Three percent of all United States full time employees admitted to using the same collection of passwords for their online needs. A third of this percentage even admitted to using less than five different passwords to access anywhere between twenty five to fifty websites, some of which were business and professional locations. Over thirty three percent of US companies do not have a security plan for internal security risks, which means personal responsibility is the largest deterrent in a vast majority […]
Introduction: The world of unicorns has changed over the last year – and the public markets, especially in the technology sector, seem to have taken a special dislike (some perhaps just for the short term) of overpriced valuations, slower than expected growth rates, widening negative EBITDAs, and far and wide reaching geopolitical impacts. Naturally, that impact flows to the private markets, and especially onto these “unicorns” where private clearing-houses are seeing a spike in sellers, investment firms are writing down the values, and talk of profitability and rational growth is increasingly heightened. Irrespective, most of the 150 or so ‘unicorns’ are highly successful, disruptive and ubiquitous. Background and Context: A few years ago, start-up unicorns were a rare sighting in the technology scene. Reaching the billion-dollar valuation mark was reserved only for the top echelon of industry disruptors, so much so that not even Google or Amazon, as privately held companies, reached that valuation ($1 billion or more). Today, however, unicorns have become ubiquitous, and they touch many parts of our personal and professional lives. From reading front-page headlines, to online apps and tools, to innovative transportation solutions, unicorns are all around us. According to CB Insights, there are currently […]
The following blog post was originally posted in the Richard Bistrong Front-Line Anti-Bribery Blog at www.richardbistrong.com and is reposted with his permission. I recently had the opportunity to travel to Chicago for my first SCCE Compliance and Ethics Institute (CEI), and attended a session “Keeping Compliance Simple,” which was led by Ricardo Pellafone, CEO, The Broadcat (www.thebroadcat.com) and John Partridge of Gibson Dunn. It was an engaging session, and it gave me an opportunity to reflect on their work in the context of some recent corporate engagements. What first caught my attention was when Ricardo started the session by sharing that a compliance training program needs to address “the tasks at hand” to those on the front-lines of business. Does that sound obvious? Well, when we look at the complex challenges facing compliance and commercial teams, it might not be. Thus, I think we should heed to Ricardo and John’s reminder that an engaging compliance program is one that’s calibrated to help people execute with what they have been charted to do. Big and small. In other words, as Ricardo well states, “give people something they can look at while they are doing their job.” I think that’s excellent thought leadership […]
Cloud adoption continues to grow, which is evident from the fact that annual 2016 revenues for cloud vendors were “within touching distance” of $150 billion. Gartner also predicts that, a corporate ‘no-cloud’ policy will be as rare by 2020 as a ‘no-Internet’ policy is today. However, a ‘’cloud-ready’ security and compliance program is the need of the hour, to manage the risks and the complexities due to cloud adoption. This will enable organizations to face cloud challenges which, according to RightScale’s 2016 State of the Cloud Report include compliance with regulations, a lack of resources and expertise, governance and control and security. Although a challenge mainstay, confidence in cloud security is nonetheless rising; SkyHigh Networks points out that 65 percent of IT leaders think the cloud is as secure, or more secure, than on-premises software. To maximize the benefits of cloud deployments while mitigating the risks, companies need to prioritize a cohesive approach to governance, risk management and compliance (GRC). A cloud governance framework can automate cloud security, risk, and compliance workflows, enable stakeholder reporting and visibility, and ensure best practices and standards for cloud compliance. With that in mind, here are five recommendations for ensuring a proper governance, risk […]
The 3D printing market is growing at an average of 35% CAGR, and is set to quadruple to $12.5 Billion by 2018 from $3Billion in 2013 (Wohler Associates 2014 report), however at the same time, organizations have to face heavy penalties and loss diminished by brand and reputation due to risks associated with 3D Printing. For instance, mishandling of patient information through 3D Printed software and associated violations of HIPAA compliance has already resulted in $9Million in fines for US-based companies in the last one year alone. Consumers around the world are converging to newer technologies that allows customization and immediate product deliveries. Just as e-commerce companies have done for consumers, will 3D Printing do the same for organizations? The 3D Printing industry emerged in the 1980’s, then known as Additive Manufacturing for product developments and rapid prototyping. With new technologies in design and faster printers available, the trend has quickly shifted to mass production. General Electric, as a part of the LEAP project, started to mass produce close to 25,000 aircraft fuel nozzles using 3D Print technologies. Similarly, USPS has partnered with 3D Print Service providers and are planning to purchase printers onsite in order to deliver packages, printed […]
Basel IV will certainly have operational impacts on the day-to-day governance and risk management of financial institutions – but it also stands to have a wider impact on the competitive banking market. These effects could include industry consolidation and a change in banking portfolios, which could eventually lead to a reduction in choice for their customers. On the one hand, Basel IV will instigate a higher level of financial disclosure, meaning that customers will have more information to help them make choices. However, on the other hand, customers may discover that providers have shrunk their portfolios to mitigate the capital impact of the changes, leaving fewer options open to them. Basel IV forms part of the arsenal deployed to protect economies from the risk of another financial crisis. A large part of its impact will be on capital requirements, with a projected average increase of an eye-popping 40 percent. While the mandate on capital requirements is intended to create a stronger banking system overall, such a leap clearly represents a sea change for individual banks. At the same time, the revised method of calculating capital requirements is designed to bring standardization and consistency to the industry. Measuring Up The capital […]
2017 promises significant shifts in retailer tactics as they embrace more intimate conversations, leveraging the power of digital devices, analytics and channels. Walking the fine line between becoming a trusted advisor, to intrusion and perceived (or actual) privacy violations, will become as much of a science as it is an art in today’s world. Here’s a look at the top five trends that will impact the retail industry in 2017. 1. Beyond Mobile Payments: Enhancing The Personal Shopping Conversation Retailers will provide innovative mobile apps to enhance customer experience, going beyond simple payments to establishing a virtual, real-time, personal shopping conversation — for example, notifying sales associates of a drive-through pickup or return. Retailers will equip associates with mobile devices to reach out to in-store customers, track real-time shopping behaviors and send curated offers while blurring the line between online and in-store shopping. 2. Predicting The Path To Purchase And Preference: Blurring The Line Between Online And In-Store And Satisfaction Based On Actual Use Omnichannel will reach beyond purchase into actual use as retailers unify online, offline and Internet of Things analytics to understand the 360-degree view of an individual’s needs and behavior and gain insight into preferences. Correlation analysis […]
Organisations of all sizes are facing growing pressure to improve performance. They’re expected to drive efficiency, sales and profits, while cutting costs and upholding corporate integrity. The challenge is made more complex by the growing plethora of risks that are constantly reshaping the business landscape. For example, there’s the political risk caused by Trump and Brexit, the ever-changing register of regulations, the growing frequency and sophistication of cyberattacks, social media and the opportunity it gives the public to lobby, third-party risk, IT risk and natural disasters – that’s just a few. These factors have traditionally been managed as separate silos; owned by isolated departments that have little contact with each other, report to different individuals in upper management and simply focus on the risks that fall under their ‘remit’. Yet, as risks become more intertwined, the various processes and documents used to manage them often contradict one another, resulting in further business risk, duplication of work, and spiraling costs. As such, businesses are increasingly seeing the value of managing everything under one umbrella. Governance, risk and compliance (GRC) provides a single centralised processes and empowers organisations to more easily control and manage internal and external factors that may impact the […]
Many startups have a great product that’s viable, marketable, and ripe with potential. But if that was the only indicator of success, then nine out of 10 startups wouldn’t fail. The annals of startup history wouldn’t be littered with instances of companies like Friendster or Color that had fantastic products, but eventually sank. The truth is that startups often go bankrupt for reasons that extend beyond the viability of their products. Many of them fall prey to missteps that ultimately dry up their cash flow, and cause the company to fold. So what are some of these pitfalls to avoid? Failures in Compliance Theranos, one of the most promising Silicon Valley startups, is now struggling to stay afloat after regulators revoked its license to operate a lab in California because of unsafe practices. Meanwhile, Zenefits, once valued at a staggering $4.5 billion, was recently embroiled in a highly public scandal for skirting state insurance training, licensing, and certification requirements. Both companies with tremendous potential – both brought down by their neglect of compliance, among other things. For years, startups have been so focused on hyper-growth, rapid scalability, innovation, and revenue, that many of them have overlooked compliance. But with regulators […]
As you read this, data volumes across the world are exploding at an unprecedented rate. Facebook Messenger and WhatsApp alone process 60 billion messages a day. Instagram has over 500 million active users per month who share more than 95 million photos and videos every day. And that’s just social media. McKinsey predicts that by 2020, as many as 30 billion smart devices will be connected. Can you imagine the amount of data that that will produce? What’s truly exciting is that we now have the technology to dig deep into these massive treasure troves of data, and draw out meaningful connections and insights that will allow us to make better, faster decisions. We’re finally beginning to make the shift from collecting data to connecting data. Emerging technologies such as natural language processing, machine learning, and artificial intelligence have catapulted us into a new era of human intelligence supplemented and enhanced by data science. In this exciting new world, the individuals and organizations who are able to truly harness the power of data – those who can turn it into timely insights to drive performance, decrease risks, and pursue opportunities – those will be the innovators, the survivors, and success […]
